Terms of Service

1.1. These Terms of Service (the “Terms”) govern the relationship between kite s. r. o. (D-U-N-S® number: 495423280, the “Operator”) and the user of the DuckConnect service (the “User”).

1.2. Operator: kite s. r. o., D-U-N-S® number 495423280.

1.3. Registered address: Čremchová 4/E, 831 01 Bratislava, Slovakia. Email: info@kitesro.click.

1.4. The DuckConnect service (the “Service”) provides access to a remote server for a secure connection to the internet through the website duckconnect.info and a Telegram bot: purchasing and renewing a subscription, receiving a personal access key and managing the subscription in the personal account.

1.5. Use of the Service means that the User fully and unconditionally accepts these Terms. If the User does not agree with the terms, the User must stop using the Service immediately.

1.6. The Operator may amend these Terms by giving notice on the website or in the Telegram bot at least 14 days in advance. Continued use of the Service after the amendments take effect means acceptance of the new terms.

2.1. DuckConnect provides access to a personal remote server for a secure connection to the internet, including: an encrypted connection to the server, personal access by key, servers in various locations and protection of the connection on public Wi-Fi networks.

2.2. The Service offers several plans with different sets of features and conditions.

2.3. The Service is provided “as is”. The Operator does not guarantee uninterrupted or error-free operation of the Service, full compatibility with all devices and operating systems, constant availability of all servers and locations, or any particular connection speed.

2.4. The Operator is not a telecommunications operator, does not provide communication services and does not provide internet access services. To use the Service, the User needs their own internet access obtained from a third-party telecommunications operator.

2.5. The Service is intended for personal, non-commercial use. Availability and stability of the Service may differ in certain countries and networks due to local technical and regulatory conditions; such limitations do not depend on the Operator.

3.1. To use the Service, the User needs: a compatible device, a stable internet connection, a supported operating system (Windows, macOS, Linux, iOS, Android) and sufficient rights to install applications.

3.2. The Operator is not liable if the Service cannot be used because the User’s hardware or software does not meet the technical requirements.

4.1. Access to the personal account requires an account: it is created with an email address or by linking Telegram. The User is fully responsible for keeping the account confidential and for all actions performed through it.

4.2. It is prohibited for one person to create multiple accounts, to pass account credentials to third parties or to register with another person’s data.

4.3. The number of simultaneously connected devices is limited by the terms of the selected plan. Unlimited sharing of an account is prohibited.

4.4. The Operator is not liable for losses resulting from unauthorized use of the User’s account.

5.1. The price of the services is set by the current plans published on the pricing page and in the Telegram bot. Prices are stated in Russian rubles and may not include local taxes and fees.

5.2. Payment is made in advance for the selected period. Payment takes place on the secure page of the payment provider; full card details are not passed to the Service. Bank cards, e-wallets, cryptocurrency and Telegram Stars are accepted.

Transparent charges. The amount and date of each charge are shown before payment. When a subscription is renewed, the amount and date of the next charge are visible in advance in the personal account.

5.3. New users receive a free trial period of 3 days.

5.4. Refunds: if a refund is requested within 7 days of payment, the payment is refunded in full; if it is requested after 7 days, the part of the amount proportional to the unused remainder of the paid period is refunded. To request a refund, contact support; the refund is processed within 5 to 14 business days to the original payment method. Detailed terms are set out in the Refund Policy.

5.5. No refund is made: for repeated purchases by the same user for the purpose of abuse, for payment through unofficial intermediaries, or when an account is blocked for violating these Terms.

5.6. The Operator may change the plans with 30 days’ prior notice. Changes apply from the next billing period.

6.1. A subscription is taken out for the period (plan) chosen by the User and is paid in advance in accordance with section 5. The term of the subscription, its end date and the amount and date of the next payment are shown in the personal account.

6.2. Automatic payment (auto-renewal). A subscription may be taken out with automatic renewal. In that case, at the end of the paid period it is renewed for the same term, and the price of the current plan is charged to the linked payment method. Auto-renewal applies only to a subscription the User has taken out themselves; the amount and date of each charge are shown before the subscription is taken out and are available in the personal account at any time before the charge.

6.3. Linked payment method. The details of the payment method are stored by the payment provider; full card details are not passed to the Service. The link ends when auto-renewal is turned off or upon a request to support.

6.4. Turning off automatic payment (auto-renewal) and cancelling the subscription. The User may turn off auto-renewal or cancel the subscription at any time in the personal account (the Subscription section) or through support, without giving reasons and without additional conditions. Cancellation is confirmed in a single action; the Service uses no retention offers and no hidden steps.

6.5. Consequences of cancellation. After cancellation no new charges are made; access to the Service continues until the end of the period already paid for and ends when that period expires. The paid period is not shortened by cancellation. The User may also stop a trial period at any time.

6.6. Resuming and changing the plan. Payment for any plan resumes a cancelled subscription. A different plan can be chosen at the next purchase or renewal; changes apply from the next billing period.

6.7. Failed charge. If a charge on auto-renewal fails (insufficient funds, a refusal by the bank, an expired card), the subscription is not renewed and access ends at the end of the paid period. The User may renew the subscription manually in the personal account.

6.8. A payment made on auto-renewal is refunded on the terms of section 5 and the Refund Policy.

7.1. Permitted purposes: protection of personal information, security on public Wi-Fi networks, access to the User’s own resources and to lawful content through the server, protection from surveillance.

7.2. Prohibited: any activity that violates the laws of the Slovak Republic or of the country where the User is located; copyright infringement; distribution of malicious software; network attacks; sending spam; fraud; trade in prohibited goods and services.

7.3. The User bears full and sole responsibility for all of their actions performed with the Service.

7.4. A violation of the rules of use results in: immediate suspension or deletion of the account without a refund, disclosure of information to law enforcement authorities at their request, and possible legal liability.

8.1. All rights to the website, applications, logo, design and content of the Service belong to the Operator and are protected by intellectual property law.

8.2. The User is granted a limited, non-exclusive, non-transferable license to use the software of the Service for personal non-commercial purposes.

8.3. It is prohibited to copy, modify or decompile the software; to sell, rent out or transfer the license; or to remove copyright notices.

9.1. The Service is provided “as is” without any warranties, express or implied.

9.2. The Operator disclaims warranties of fitness for a particular purpose, uninterrupted operation and complete security.

9.3. The Operator is not liable for: indirect, incidental or punitive damages; lost profits; loss of data; damage to reputation; actions of the User performed with the Service; consequences of the User’s violation of the law; temporary interruptions of the Service caused by force majeure, actions of third parties or maintenance work.

9.4. The maximum aggregate liability of the Operator under any circumstances is limited to the amount actually paid by the User for the last month of use of the Service.

9.5. The User uses the Service solely at their own risk and bears full responsibility for all consequences of such use.

10.1. The User undertakes to compensate the Operator, its directors, employees and partners for any losses, claims and expenses (including legal costs) arising from: the User’s violation of these Terms; violation of the rights of third parties; unlawful use of the Service.

11.1. The User may stop using the Service and delete the account at any time in the personal account, in the Telegram bot or through support.

11.2. The Operator may suspend or terminate the User’s access: for a violation of these Terms, for use of the Service for unlawful purposes, for non-payment, or at the request of law enforcement authorities.

11.3. Upon termination: the rights to use the Service end immediately; account data may be deleted in accordance with the data retention policy; refunds are made solely in accordance with clauses 5.4 and 5.5.

12.1. These Terms are governed by the laws of the Slovak Republic.

12.2. A claim procedure before going to court is mandatory. Claims are sent through the contact form on the website or through the Telegram bot. Claims are reviewed within 30 calendar days.

12.3. Disputes that are not settled are heard by the court at the location of the Operator in accordance with the laws of the Slovak Republic.

13.1. The invalidity of individual provisions does not affect the validity of the rest of these Terms.

13.2. The current version of these Terms is always available on the website duckconnect.info and in the Telegram bot.